Shipping policy
At Mendable, we aim to process and deliver orders as quickly and efficiently as possible. The timeframes provided below are estimates and may vary depending on the destination, carrier availability, product demand and circumstances outside our reasonable control.
Order Processing
Orders are normally processed and dispatched within 1–2 business days, excluding weekends and Canadian statutory holidays.
Orders placed on weekends or statutory holidays will begin processing on the next business day.
During major promotions, holiday periods or unusually high order volumes, processing may take up to 3 business days.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Shipping Within Canada
Standard shipping is free on all Canadian orders, with no minimum purchase required.
Estimated delivery times after dispatch are:
- Most Canadian addresses: 2–7 business days
- Rural, remote or northern addresses: 5–10 business days
Deliveries to Yukon, Nunavut, the Northwest Territories and other remote areas may take slightly longer because of limited carrier services.
Delivery timeframes are estimates rather than guaranteed delivery dates.
Order Tracking
All eligible shipments include tracking information.
A tracking link will be sent to the email address provided at checkout as soon as your order has been dispatched. You may also check the status of your shipment through our Track Your Order page.
Please allow up to 48 hours after receiving your shipping confirmation for tracking information to begin updating.
If your tracking has not updated for more than 5 business days, please contact us so we can investigate the shipment with the carrier.
Delivery Delays
Although most orders arrive within the estimated delivery timeframe, delays may occasionally occur because of:
- Severe weather
- Carrier disruptions
- Canadian statutory holidays
- High shipping volumes
- Remote delivery locations
- Incorrect or incomplete delivery information
- Customs clearance, where applicable
- International logistics disruptions
- Other circumstances outside our reasonable control
During major sales periods, Black Friday, Christmas or widespread carrier disruptions, processing and delivery may take longer than the estimates shown above.
We will provide assistance where reasonably possible, but we cannot guarantee delivery by a specific date.
Lost or Missing Orders
If your order has not arrived within a reasonable period after the estimated delivery window, please contact us so we can open an investigation with the shipping carrier.
An order will not normally be considered lost while it remains in active transit or while the carrier is completing an investigation.
If the carrier confirms that a shipment has been lost or cannot be delivered, we may offer a replacement or refund, depending on the circumstances and subject to applicable consumer protection laws.
Eligible shipments include carrier coverage or insurance where available.